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Book Before Next Thursday To Save £100 Explore The Commercial Imperatives Of The Right Culture, Strong Employee Engagement & Change-Ready Workforces In Financial Services

Culture, Change & Disruption • Best-In-Class Engagement • Evolving Tech In The Workplace • Equip Leaders & Managers • Diversity & Inclusion • Mental Health & Wellbeing • Investing In People • Measuring Engagement • Channels, Comms & Hard-To-Reach Demographics • Attraction & Retention. 29th September 2020, London. Download the brochure >> 

Booking Guarantee: In the unlikely scenario that at the time of the conference, we will have to postpone due to governmental restrictions for COVID-19, we will simply roll over your registration to the new date and honour all discounts.

Designed To Strategically Tackle The Unique Challenges & Commercial Imperatives Of Employee Engagement, Culture & Change & People Technologies In Financial Services

  1. Boost Performance With Change & Disruption Resilient Cultures: Transparent comms to empower your workforce, strengthen employee morale and cultivate a strong, complaint, customer-focused culture
  2. Drive Business-Wide Engagement & Maximise Productivity: Innovative approaches and watertight strategies to boost satisfaction and buy-in
  3. Integrate Tools & Tech, Without Losing The Human Touch: Add genuine value to the workplace and reap the rewards of innovative technology in financial services
  4. Inspiring, Influential Leadership: Equip leaders and line managers to lead, inspire and motivate their teams and champion engagement
  5. Cement Diversity, Inclusion & Mental Health On The Corporate Agenda: Convince senior management of the bottom-line benefits for robust strategies which go beyond lip service
  6. Measure The Employee Voice, Respond Quickly To Disengaged Staff: Innovative measurement and data techniques to drive genuine business change with informed initiatives
  7. Optimised Channels, Comms & Hard-To-Reach Strategies: Engage employees far and wide and ensure you are getting your channel mix right
  8. Attract Top Talent, Boost Retention & Invest In Your People: Build loyalty with innovative reward, recognition and L&D strategies
GIC Financial Services - Chair Quote-01

The Advanced HR & People Engagement For Financial Services Conference

Senior Speakers
From Finance Brands

Advanced Topic

Satisfaction Rating Across
All 2019 Events

Years Leading
The Market

Inspiring, Exciting

4 Years Leading The Market As A Premium Employee Engagement Conference For The Financial Services Sector

  • New Speakers, Practical Case Studies, Real Experiences
  • 100% Satisfaction Year-On-Year
  • 2 Interactive Panels & Open Q&As - Have Your Say! 1) Culture & Change In Financial
    Services 2) Health & Wellbeing
  • 4 Networking Discussions: A) Culture; B) Employee Listening; C) Flexible Working; D) Engagement On A Budget

27 HR & People Directors From Industry-Leading Corporates Tackle Your Toughest Challenges In 1 Affordable Day: Culture, Change & Disruption • Best-In-Class Engagement • Evolving Tech In The Workplace • Equip Leaders & Managers • Diversity & Inclusion • Mental Health & Wellbeing • Investing In People • Measuring Engagement • Channels, Comms & Hard-To-Reach Demographics • Attraction & Retention

Get Your Expertise In Front Of Your Target Audience & Partner With Us At The Advanced HR & People Engagement For Financial Services Conference


Can You Help HR & People Directors Take Their Strategies To The Next Level? For more information on how to get involved, please call +44 (0) 20 3479 2299 or email

Book an exhibition stand and two delegate passes before 11th June for just £1,999+VAT (SAVE £500)Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.

08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair's Opening Remarks

Rebecca Luter, People Business Partner, Group Customer Complaints, Lloyds Banking Group

Culture, Change, Disruption

09.10 Establish A Creative, Human & Flexible Culture Which Is Resilient To Business Change, Boosts Productivity & Empowers Your Workforce

Chantal Albresch, Head of HR Transformation, Credit Suisse

Culture & Change In Financial Services - Q&A Panel

09.30 A Great Culture Won’t Change, Even If Everything Else Does Around It! Gain Valuable Insights From Our Panel Of Engagement Experts About How To Craft An Emotionally Resilient And Adaptable Culture Which Thrives On Change, Rather Than Succumbs To It

Zahoor Ahmad, Diversity & Inclusion Lead, Skipton Building Society



Nicola Porter, Senior HR Business Partner, Direct Line Group



Mark Bunker, Head of Internal Communications & Co-Lead Corporate Affairs, Aldermore Bank PLC



ancesca Hampton, Senior HR Business Partner, Vanquis



Gorse Burrett, Head of HR & People Development, Newbury Building Society



Aisha Lewis, Senior Programme Manager, Nationwide Building Society



Sarah-Ellen Stacey, Chief People Officer, Hodge Bank

Best-In-Class Engagement

10.00 Drive Business-Wide Engagement With A Comprehensive, Watertight Strategy Which Boosts Satisfaction Levels & Maximises Productivity

Speaker to be announced.  

Bonus Session

10.20 How Banks & Insurers Are Changing Their Culture In Innovative Ways That Work
Ghassan Karian, Managing Partner, Karian and Box

10.40 Morning Refreshment Break With Informal Networking

Evolving Tech

11.10 Boost Engagement & Profits By Integrating New Tools & Technologies Into The Workplace, Without Losing The Human Touch

Adam Lenander, HR Agile Transformation Lead, Deutsche Bank

Tech In The Workplace

11.30 Uncover, Introduce & Master Ground-Breaking New Technologies & Innovative Systems Which Add Value To Colleague Comms & Experience

Speaker To Be Announced

Case Study

11.50 Jill King, Director of International Markets, Virgin Pulse

Leaders & Managers - Double Perspective

12.05 Equip Line Managers With The Skill Set To Coach, Train & Empower Employees & Get Them Bought Into Engagement Strategies

12.05 Tim McPhillips, Head of People Manager Capability, Direct Line Group



12.25 Anne-Marie Lister, Head of People Experience, Atom Bank

12.45 Morning Round-Up & Lunchtime Announcements

12.50 Lunch & Informal Networking For Speakers, Partners & Delegates

13.20 Informal Peer-To-Peer Discussions On Industry Hot Topics

A) Engagement On A Budget

Nicola Maddox, Learning & Development Business Partner, Hermes Investment Management




B) Flexible Working

Sarah Bould, HR Business Partner, Royal London



C) Employee Listening

Lorraine Goan, Associate Director, People Experience, HSBC Security Services



D) How Banks & Insurers Are Changing Their Culture In Innovative Ways That Work

Ghassan Karian, Founder, Karian and Box



E) Rewards & Recognition

13.50 Afternoon Co-Chairs’ Opening Remarks

Theresa Winters, People Insight Lead,  Santander UK



Hannah Wilson, Delivery Director, American Express

Diversity & Inclusion

14.00 Build Inclusive, Dynamic & Creative Cultures Which Embrace Diversity, Work Harmoniously & Celebrate The Changing Workplace Of Today

Zahoor Ahmad, Diversity & Inclusion Lead, Skipton Building Society

Mental Health & Wellbeing - Panel Q&A

14.20 Raise Awareness, Provide Support & Wellbeing Initiatives & Empower Your Employees To Reduce The Impact Of Mental Illness In (& Out Of) The Workplace

Paul Owen, Employee Engagement Manager, Wesleyan



Helen Walpole, HR Business Partner, MetLife



Joss Gill, Lead People Partner, Yorkshire Building Society



James Haq-Myles, Global Head of Diversity, Inclusion & Wellbeing, Travelex



Karen Cooke, Senior Human, Resources Business Partner, Hargreaves Lansdown



Fiona McAslan, Wellbeing Lead, Royal Bank of Scotland



Lorraine Goan, Associate Director, People Experience, HSBC Security Services

Bonus Session

15.05 Financial Wellbeing: Prevention Vs. Cure – Which Should Take Precedence? 

Tari Okoye, Financial Wellbeing Development Manager, Morrinson Wealth Wellbeing

Investing In People

15.20 Prepare, Train & Upskill Employees To Be Resilient, Agile & Equipped For The Future Of Financial Services
Bobbi Nicholson, People Operations Lead, Monzo Bank

15.40 Afternoon Refreshment Break With Informal Networking

Measure Engagement

16.10 Accurately Measure Engagement Levels By Actively, Listening To The Employee Voice & Responding Quickly, With Informed Solutions & Initiatives

Speaker to be announced.

Channels, Comms & Hard-To-Reach

16.30 Optimise Channels & Communications To Engage Employees Far & Wide & Maximise Engagement

Speaker to be announced.

Attraction & Retention

16.50 Become A Financial Services Employer Of Choice! Innovative Techniques To Attract The Best Talent & Boost Long-Term Retention Rates

Speaker to be announced

17.10 Afternoon Co-Chairs’ Closing Remarks

Theresa Winters, People Insight Lead, Santander UK




Hannah Wilson, Delivery Director, American Express

17.15 Official Close Of Conference

Take A Look At Our Sister Event - The 7th Annual Internal Comms Conference - Real Impact, Real Results

Engage & Inspire, Boost Bottom-Line Results & Add Business Value With Strategic, Authentic & Empowering Internal CommunicationsBoost Employee Experience & Productivity & Prove The Strategic Impact Of Internal Communications With The Latest Digital Tools & Fresh, Innovative Measurement-Focused Strategies That Empower Leaders, Secure Senior Buy-In & Drive Successful Culture Change & Multi-Channel Comms.

A Practitioner-Led, One-Day Conference & Networking Event, 8th September 2020, One Great George Street, Central London