7th Annual, One-Day, Industry-Led Conference & Networking Exhibition

Refresh, Renew & Reignite Strategies To Inspire Today’s Hybrid Workforce, Enhance Performance & Promote Change-Ready Cultures With

Advanced Tech-Savvy HR, People & Employee Engagement Strategies In Financial Services

Brand New & Refreshed Insights To Inspire Hybrid Workforces, Reignite Engagement, Tackle Culture, Change & Disruption, Champion ED&I, Prioritise Mental Health & Wellbeing, Attract & Retain Top Talent, Maximise Digital & Tech, Measure Impact & Equip Leaders For A Competitive Advantage

Hilton London Canary Wharf, London, E14 9SH – 28th June 2023

08.30 Registration, Informal Networking & GIC Welcome

09.20 Morning Co-Chairs’ Opening Remarks

Claire Dwyer, Head of HR, People Partner, Lloyds Banking Group

Hannah Wilson, Vice President, Capability Delivery, American Express

Engage Flexible & Hybrid Workforces




09.30 Refresh, Reimagine & Reignite Your Flexible & Hybrid Strategies To Accelerate Engagement, Overcome Virtual Barriers & Build A Connected, Motivated & Highly-Productive Team

  • Your critical hybrid questions, answered! What are the proven ways to engage a remote workforce today, what does the flexible working model look like long-term, and how are organisations navigating the office-based vs. remote team dynamic?
  • The ever-shifting trends of the workplace… how can Financial Services overcome the challenges hybrid working brings and resolve the fear of feeling disconnected from company culture?
  • Remote working opens new doors! How can you attract talent from outside of your geographical area and take advantage of expanded talent pools to secure the best talent?

Rachel Holder, Head of HR Legal, Lloyds Banking Group

Charlie Mansell, Director of People Operations, Metro Bank (UK)

Dominic Joyce, Head of Talent Acquisition – UK, Travelex

Kirsten Lightfoot, Head of Talent & Development, Tandem Bank

Refreshed & Inspiring Engagement Strategies


10.00 Bonus Session; LearnAmp

10.15 Power Elevated Engagement, Productivity & Performance With Robust, Tailored & Watertight Strategies Which Drive Collaboration

  • Revive employee engagement in 2023! Deliver fresh and innovative strategies which cater to everyone by listening to employee feedback and pinpointing their changing wants and needs from your Financial Services organisation
  • With reduced face-to-face contact in an ever-dispersed workforce, how can you create a collaborative and engaged environment where every employee feels connected, engaged and inspired to deliver results?
  • Empower and support vulnerable employees by actively listening and responding to ensure they feel supported and heard

Lucinda Reader, Head of People Partners, Metro Bank (UK)

10.50 Morning Refreshment Break With Informal Networking

Diversity & Inclusion



11.20 Foster An All-Embracing, Authentic & Inclusive Culture Which Continues To Promote & Celebrate Equity, Diversity & Inclusion Across Financial Services

  • In a highly stigmatised industry, what are you actively doing within your FS organisation to continue to promote diversity and inclusion?
  • How can you update your recruitment and entrance criteria in order to make Financial Services more accessible no matter a potential candidate’s background?
  • Reinforce an inclusive workforce with inspiring new strategies which breakdown taboos, shatter stereotypes and break the mould
  • What actions is your company taking to ensure under-represented groups are truly heard, and what further action is required to make a real and lasting difference? 

11.20 Perspective 1

11.40 Perspective 2

Nicole Morrow, Senior HR Business Partner, Hargreaves Lansdown

Anna Langdon, Head of Inclusion, Diversity and Talent, Hargreaves Lansdown

Culture, Change & Disruption




12.00 Drive A Dynamic, Flexible & Unparalleled Company Culture Which Can Adapt To Change & Disruption, Power Productivity & Empower Your Workforce

  • Strengthen employee morale and motivation with effective, well-planned and transparent communication strategies during periods of change, disruption and uncertainty 
  • How are Financial Services organisations nurturing a sense of community and belonging amongst employees amidst the office-based vs. remote-working models?
  • It’s not all about the perks! How can you truly foster a work environment which prioritises two-way feedback and mitigates a top-down approach?

Wandusjka (Van) Jennison, Group Head of Employee Experience & People Change, Legal & General

Lorraine Goan, Associate Director, People Experience & Business Engagement, HSBC

Fahmida Afrin, Head of HR, Coremont LLP

Joe Wayte, Head of Colleague Communications & Recognition, Skipton Building Society

Birthe Mester, MD, Global Head for Performance, Engagement & Culture, Deutsche Bank

12.30 Lunch & Informal Networking For Speakers, Delegates & Partners


13.00 Informal Peer-To-Peer Discussions

a) Employee Listening & Measuring Engagement

Khushboo Patel, Head of Engagement & Inclusion, Metro Bank (UK)

b) Recognition

Joe Wayte, Head of Colleague Communications & Recognition, Skipton Building Society

c) Attracting Diverse Talent 

Samantha Owo, Senior Inclusion & Diversity Manager, Lloyds Banking Group

13.30 Afternoon Co-Chairs’ Opening Remarks

Steve Scott, Managing Director, Global Head, People Insight & Analytics, Standard Chartered Bank

Mental Health & Wellbeing In The Workplace




13.40 Cultivate A Supportive Work Environment Which Encourages Open Conversations, Promotes A Healthy Work-Life Balance & Ensures Employees Protect Their Mental Health & General Wellbeing

  • This is not a tick box exercise! How can you genuinely roll out employee wellbeing initiatives which mitigate the risk of burnout and foster an authentically open and inclusive culture?
  • Reinforce the importance of instilling a work-life balance which doesn’t glorify overworking and hyper-competition
  • Ensure line managers and team leaders are effectively equipped to support employees with the resources needed to break down barriers, encourage open conversations and prioritise wellbeing, especially during recessions and uncertainty 

Khushboo Patel, Head of Engagement & Inclusion, Metro Bank (UK)

Nasrin Oskui, Global Well-Being Lead, Deutsche Bank

Paul Owen, Engagement & Recognition Manager, Principality Building Society

Attract, Engage & Retain A Quality Workforce


14.10 Stand Out In A Competitive Market & Attract Top Talent With Sky-High Engagement & Retention Strategies

  • Drive meaningful change by training, upskilling and recruiting employees and leaders to attract top talent, inspire and motivate teams and deliver sky-high retention levels
  • Effective strategies within budget! What creative solutions have people come across to increase retention levels in the current market?
  • It doesn’t stop at recruitment… how can Financial Services invest better in new and existing employees to nurture a culture of recognition, build brand commitment and provide genuine and achievable career development opportunities?

Peter Beesley, Future Skills & Careers Lead, Direct Line Group

Digital Tools & Tech Innovations



14.30 Drive Efficiencies & Engagement Across Financial Services By Maximising New & Existing Digital Tools & Tech & Implementing Them Seamlessly To Minimise Disruption & Mitigate Anti-Adoption

  • How can new digital tools and tech support and remove the admin burden of HR, people and engagement functions by driving efficiencies, and how can you strategically minimise disruption when implementing new systems?
  • Assess and evaluate the systems and tech out there today in order to decipher exactly what is the best fit for your employees and organisation for maximum impact, internal buy-in and long-term success
  • Leverage new tech and digital to tackle the side-effects of a remote and hybrid workforce to ensure your employees feel connected and engaged in an ever-increasing digital-first world 

14.50 Bonus Session; Reserved For Exclusive Conference Partner 

15.20 Afternoon Refreshment Break With Informal Networking

Measuring Engagement


15.50 Determine The Best Data-Led Tools, Metrics & Measurement Strategies Which Prove The Tangible Results & Impact Of Your Engagement Initiatives For Continued Success

  • Listen and respond! Showcase the tangible results of your employee engagement initiatives to truly understand the real drivers of your employees’ engagement levels
  • What are the brand new and innovative measurement tools and metrics you should be investing in to enhance employee engagement surveys and pinpoint how engaged your employees really are?
  • Proactive, not reactive! Monitor the pertinent factors that affect employee engagement in 2023 and beyond by utilising fresh strategies that access transparent results from the get-go 

Dominic Joyce, Head of Talent Acquisition – UK, Travelex

Engaging Leaders & Managers


16.10 Fuel Business Success By Adopting a Bottom Up Approach & Encouraging Managers To Adapt, Inspire & Direct New Talent & Teams Effectively For Bottom-Line Results

  • Leading by example: explore business-critical strategies which empower your senior leadership team to harness better two-way communication and facilitate innovative ways of working collaboratively
  • Adaptability, resilience, empathy… has empathetic leadership in HR been lost to more business-driven outcomes? Rethink the position of line managers in your organisation and ensure they confidently share the vision and values of your organisation to align business and team goals
  • Leadership styles continue to change and adapt! How can existing internal systems be improved to encourage senior managers to maximise engagement within the new hybrid and flexible working model?

Claire Foy, Head of Wealth Capability, Coutts

16.30 Afternoon Co-Chairs’ Closing Remarks

Steve Scott, Managing Director, Global Head, People Insight & Analytics, Standard Chartered Bank

16.40 Official Close Of Conference