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The Financial Services Employee Engagement Conference – Tech, Change, Performance Programme Featuring 30 HR, Culture & Comms Directors

Boost Performance & Change Cultures With Tech-Savvy, Fresh Employee Engagement Strategies In Financial Services: Outstanding, Measurable Employee Experiences Which Keep Pace With New Technologies & The Evolving Workforce, Drive Cultural Change, Empower Leaders, Recruit & Retain Talent, Encourage Diversity & Deliver Results On Every Channel
A One-Day, Practitioner-Led Conference & Networking Event, 21st March 2019, Museum of London Docklands, London

08.30 Registration, Coffee & Objective Setting

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chairman’s Opening Remarks

Hannah Wilson, Delivery Director, American Express


09.20 Boost Engagement Throughout Your Organisation With Tried & Tested Strategies Proven To Eradicate Fatigue & Actively Build Employee Relationships & Excellent Experiences

  • Innovative techniques to show appreciation for employees and boost trust and engagement with next-level reward and recognition schemes
  • Scratch beyond the surface of the engagement survey for a deeper understanding of what true engagement looks like and ensure findings are actually turned into strategies
  • What fresh, innovative engagement techniques are proven to work in today’s tumultuous financial services environment?
  • Top tips on the new technology to successfully harness for business-wide engagement

Lorraine Rodrigues, Head of Diversity & Inclusion, Fidelity International


09.40 Reap The Rewards Technology Can Bring To Job Functions & Engagement Levels - Whilst Retaining Your Human Touch!

  • Ensure you are investing in the right technologies for the right strategies to expertly enhance your communications (and not scare employees)
  • How are AI, chatbots and other technological developments being used in the HR space to improve employee engagement?
  • Gain organisation-wide acceptance and board-level buy-in for digital developments designed to bring positive impacts and help, rather than hinder
  • Get ahead of the curve! Discover new apps, intranets and the latest tools to boost engagement levels

Ross Seychell, Chief People Officer, TransferWise 


Nathan Wallis, Head of Corporate, Communications & Engagement, Wesleyan


10.10 Harness New, Innovative Technological Advances & Digitalisation To Boost Workplace Efficiencies, Maximise Communication & Drive High-Performing Teams

  • Examining how digitalisation is disrupting the workplace: how to take advantage of new technology to drive results and capitalise on business benefits
  • The time to prepare is now: what can you be doing to get ready for future workforce trends and digitalisation?
  • Work smarter, not harder: implement agile techniques into your HR strategies to ensure you are moving forward and keeping up with the evolving workplace

Chantal Abresch, Head Human Resources, Transformation, Credit Suisse

10.30 Morning Refreshment Break With Informal Networking

11.00 Using Employee Research Analytics To Develop More Insightful Communication Messages

Ghassan Karian, Founding Partner, Karian and Box


11.20 Craft, Embed & Drive Cultural Change & Overcome The Challenges Caused By Internal Disruption Whilst Maintaining Excellent Employee Engagement & Motivation

  • Best-in-class approaches to win over the hearts and minds of employees and take your company on a cultural journey to keep up with competitors and meet strategic goals
  • Take advantage of change with excellent management techniques which help capitalise on the positives
  • Deliver change messages openly and honestly to get everyone on board with business transformation and cultural shifts
  • Is it possible to create the same culture across the entire organisation with offices in different geographical and cultural locations?

Kerry Freeman, Head of Culture, Royal Bank of Scotland


Jo Thomson, Head of Group Culture & Engagement, Bank of Ireland


Jennifer Thomas, Head of Internal Communications, Experience & Sustainability, Direct Line Group


Annie Coleman, Managing Director Global Head of Culture & Client Marketing, UBS


Hari Miller, Head of Internal Communications & Community Engagement, TSB


Jess Pinnock, Head of Culture & Executive, Leadership Development, LV GI


Médard Schoenmaeckers, Group Head of Internal Communications, Credit Suisse


12.10 Bonus Session Reserved For Exclusive Conference Partner.  To get involved in The Financial Services Employee Engagement Conference - Tech, Change, Performance, please call +44 (0)20 3479 2299 or email for more details.

12.25 Lunch & Informal Networking for Speakers, Partners & Delegates


13.00 Informal Peer-To-Peer Discussions On Industry Hot Topics

A) Diversity
Brigid Roche, Inclusion & Diversity Lead, Bank of Ireland


B) Gender Pay Gap Reporting
Jane Ayaduray, Head of Diversity & Inclusion (UK), BNP Paribas


C) Brexit
Michael Plumbridge, Managing Director, Head of Regulatory Change, ICBC Standard Bank


D) GDPR & Regulation 
Paul Fogarty, Director of Transformational, Change & Programmes, Emerald Finances EMEA


E) Culture Change
Dr Julie Humphreys, Head of Diversity & Inclusion, AIG


F) Multi-Generational Workplaces
Justine Stevenson, Head of Group Internal Communication, London Stock Exchange Group (LSEG)


G) Remote Workers
Melanie Lepine, Group Head of Learning Development & Talent, Domestic & General


13.25 Afternoon Chairman's Opening Remarks

Steve Scott, Head of Strategic Workforce, Planning & Workforce Analytics, Lloyds Banking Group


13.45 Measuring Employee Engagement: How Do You Know – How Can You Proactively Demonstrate – That Your Engagement Strategies Are Truly Hitting The Mark & Delivering Real Value To The Company?

  • What new tools, technologies and platforms are available for enhanced surveys and polls to get to grips with how engaged your workforce actually is?
  • Communicate engagement results expertly and tangibly for FS employees and executive teams who are numbers orientated
  • Is it time to bury the traditional engagement survey? Discover new, innovative methods to gauge employee opinion
  • Act on results and feedback to drive a real change to your communications strategies

13.45 Michael Paterson, Head of HR Operations, Charles Stanley


14.00 Rob Crowley, Head of HR, RateSetter


14.15 Tim Peffers, Workforce Planning & Analytics Manager, B&CE – The People’s Pension


14.30 Get Leaders Excited About & Bought Into Internal Communications & HR For Engagement Rates Which Soar Throughout The Organisation

  • Employee engagement is a heavy load, so don’t carry it alone! Discover how to actively encourage senior leaders and engagement champions to lead by example and drive from the top
  • Inspire and enable leaders to maximise colleague engagement with positive and impactful tools, mindsets and behaviours

Anne-Marie Lister, Head of People Experience, Atom Bank


14.50 Get Everyone On Board To Support Diversity & Avoid Encouraging The Wrong Behaviours For A Truly Inclusive Workforce

  • Best-practice advice to improve diversity in your organisation without forced targets and negative behaviours
  • Proven strategies to encourage minority populations to step into roles and departments whilst also avoiding discrimination

James Haq-Myles, Global Head of Diversity, Inclusion & Wellbeing, Travelex


15.10 Afternoon Refreshment Break, Plus Informal Discussions Taking Place During The Break

1.  Trust
2. Millennials
3. Beyond The Bonus
4. Agile Workforce
5. Global Teams


15.40 Top Tips, Insights & Best Practices From Cross-Sector Professionals From Regulated Industries

Helen Crosby, 
Head of People Experience, Three.


Kim Atherton, Chief People Officer, OVO Energy


16.10 Bonus Session Reserved For Exclusive Conference Partner.  To get involved in The Financial Services Employee Engagement Conference - Tech, Change, Performance, please call +44 (0)20 3479 2299 or email for more details.


16.25 With Employees Constantly Bombarded With Messaging 24/7, Ensure You Cut Through To The Right People With The Right Channels & Create Engaging Communications For Every Demographic, Every Time

  • Harness the vast array of channels available and ensure you are targeting specific demographics through the best medium for them
  • Make way for the millennials and Generation X! How can you equip and update your messages for this new and evolving workforce and ensure your engagement strategies resonate?
  • Learn from others’ successes (and failures!) to discover the best channel mix today

Heather Mustafa, Channel Enablement Lead ManagerNationwide


16.45 Become An Employer Of Choice! Innovative Techniques To Attract, Retain & Reward The Best People For Your Organisation

  • Fresh, innovative ways to get new talent and millennials through the door and excited about the organisation
  • Gain real insights into why employees want to leave and build winning retention strategies to tackle high attrition
  • How have others harnessed reward, pay and benefits to incentivise and motivate employees and boost retention rates?

Zara Loughrey, Reward & Pensions Director, Bupa


17.05 Chair’s Closing Remarks & End Of Conference