Develop, Support & Retain A Healthy & Inclusive Hybrid Workforce & Create Tech-Enabled, Adaptable Cultures: New Ways To Advance HR & People Engagement Strategies In Financial Services: Engage Flexible & Hybrid Workforces & Power Best-In-Class Engagement • Prioritise & Protect Mental Health, Wellbeing, Diversity & Inclusion • Talent, Onboarding & Attrition • Leverage Digital & Tech Innovations • Empower & Develop Leadership • Culture, Change & Disruption • New & Improved Learning & Development • Measure Engagement & Deliver Results
A One-Day, Financial Services Sector Practitioner-Led Conference & Networking Event, 28th June 2022, One America Square - Central London
08.40 Registration, Informal Networking & GIC Welcome
09.00 Morning Co-Chairs’ Opening Remarks
Hannah Wilson, Director - Network Modernization Delivery, American Express
Iain Brumpton, Head of People Commercials, Performance & Insight, Zurich Insurance Company Ltd
ENGAGING FLEXIBLE & HYBRID WORKFORCES – Panel Discussion & Q&A
09.10 Guarantee Increased Employee Engagement With New & Innovative Strategies & Reimagined Office Structures For A Hybrid Workforce Which Connects & Motivates Every Employee
- Is hybrid working for life or just for Covid? Understand how FS leaders can move into a new, flexible framework which increases efficiencies and maximises productivity long-term
- Reimagining offices for the future: what will the office space look like post-Covid, and how will this impact employee experience and engagement moving forward?
- Understand the risks! Recognise the data security and governance issues posed with remote working to plan a watertight strategy which protects all employees
- Critical questions answered: what are the ongoing challenges with employee engagement in a hybrid framework, and what are the issues companies are facing in encouraging people to return to the office?
Richard Stanbury, Head of Employee Relations & Senior Business Partner, Direct Line Group
Cairene Gilbert, Head of Development & Inclusion, Handelsbanken
Deepa Shah, People Director, Head Office, Bupa
Kirsten Lightfoot, Head of People Development, Newcastle Building Society
Regina Shapiro, Global Cultural Development Manager, MUFG
Fahmida Afrin, HR Business Partner, Schroders Wealth Management
Nicola Wood, MD HR - Head of Strategy & Enablement – Performance, Pay & Potential Transformation, Standard Chartered
Lana Renner, Head of Communications & Engagement, Canada Life UK
BEST-IN-CLASS ENGAGEMENT STRATEGIES
09.40 Drive Sky-High Engagement & Overcome Virtual Barriers With A Watertight Strategy That Is Guaranteed To Ensure A Collaborative & Productive Team
- Engage every employee! How are organisations maintaining engagement within a dispersed workforce, and how are HR and engagement teams catering to everybody?
- With the formalities of emails and phone calls, is engagement getting lost in digital processes? Secure a truly engaged workforce with tailored and targeted strategies which hit the mark no matter where your employees are based
- Power new and innovative strategies within the EVP that win employees over as brand ambassadors and gain their trust and loyalty within the business
- Listen and support vulnerable employees, track their sentiments and harness and touch on the moments that truly matter
Fahmida Afrin, HR Business Partner, Schroders Wealth Management
BONUS SESSION
10.00 Bonus Session; Reserved for Virgin Plus
Speaker to be announced, please check the website for updates.
10.15 Morning Refreshment Break With Informal Networking
MENTAL HEALTH & WELLBEING IN THE WORKPLACE – Panel Discussion & Q&A
10.45 Break Down Barriers, Nurture Trusted Relationships & Create A Supportive Workplace To Empower Employees To Discuss & Protect Their Mental Health & General Wellbeing
- Minimise stereotypes of the financial services industry by fostering a genuinely open and inclusive culture that empowers employees to voice their mental health struggles
- It’s no longer a 9–5! Avoid attaching a badge of honour to those overworking and truly understand how HR and engagement teams can reinforce the work-life balance to boost employee wellbeing
- With the inherent rise of permanent hybrid working structures explore how best to support and monitor remote workers no matter their location or time zone and avoid slipping back into old habits which would demotivate teams
- Understand the balancing act between employee autonomy and wellbeing to maximise staff morale as trusted and appreciated colleagues naturally leads to increase productivity and efficiencies
Richard Stanbury, Head of Employee Relations & Senior Business Partner, Direct Line Group
Zahoor Ahmad, Diversity & Inclusion Lead, Skipton Building Society
Sarah Magnier-Ashton, Head of Culture, Vaultex UK Ltd
Colin Clements, Lead People Partner- Chief Customer Officer, Coventry Building Society
Hannah Smith, Associate Director, Talent Development, Fidelity International
BONUS SESSION
11.15 Bonus Session; Reserved for People Untapped
Speaker to be announced, please check the website for updates.
DIVERSITY & INCLUSION – Double Perspective
11.30 Drive Forward Diversity In Financial Services By Cultivating An Open, Authentic & Inclusive Culture That Celebrates Differences & Ensures All Employees Feel Valued & Supported
- How can financial services reframe the conversation around D&I and encourage honest and genuine conversations? How do you start that conversation depending on where you are in that journey?
- Tackling neurodiversity in the evermore prominent home working environment: take practical steps to communicate, represent and understand employees whose diversity is not always visible and determine what makes an organisation attractive when hiring neurodiverse candidates
- In a heavily candidate-driven market attract new talent by building and establishing a strong employer brand with D&I strategies that give you a competitive edge
11.30 Zahoor Ahmad, Diversity & Inclusion Lead, Skipton Building Society
11.50 Carol Frost, Chief People Officer, Metro Bank (UK)
ATTRITION, TALENT & ONBOARDING
12.10 Equip & Upskill Your Employees & Leaders To Attract The Best Talent, Engage Employees From Their Onboarding & Showcase Sky-High Retainment Levels
- In a candidate-driven market, HR and engagement teams need to focus on driving innovative strategies to win over and invest in talented candidates
- The attrition issue: employees are more likely to stay with a company if they know they have a purpose, so how are organisations instilling vision and values into company cultures for new, or existing employees?
- Onboarding and orientation: how can you get that sense of belonging with a new starter? What does this look like now in the hybrid world? Determine how strategies need to be adapted to manage expectations and boost engagement
- Truly listen and understand why employees are leaving and take on board feedback when constructing new strategies for top retention rates
BONUS SESSION
12.30 Bonus Session; Reserved For Tivian
Peter Wilde, Head of Employee Engagement, Tivian
12.45 Lunch & Informal Networking For Speakers, Delegates & Partners
BREAKOUT SESSION
13.15 Informal Breakout Discussions
A) Onboarding
B) Workplace Structure
C) Future of Work & IC
D) Change
E) Employee Listening
13.45 Afternoon Chair’s Opening Remarks
Sharon Kemp, Strategic Internal Communications Manager, Bupa
DIGITAL & TECH INNOVATIONS – Panel Discussion & Q&A
13.55 Leverage The Latest Tech & Digital To Increase Efficiencies, Encourage Increased Engagement & Deliver Exceptional Employee Experiences
- Get ahead of the curve! Discover the new apps, intranets and digital channels making headway in order to boost employee engagement and ultimately achieve sky-high productivity levels
- Marrying the human touch and digital experiences: when employees express the need for human contact, are you going to be able to replicate that with an online, automated, digital proposition?
- From Zoom, Teams, Google Meet… it is becoming too easy for employees to switch off their cameras and disengage from team meetings, how are organisations tackling digital fatigue in a digital-first world?
- Ensure you are investing in the right tools and tech which are actually proving value whilst avoiding ‘over-digitalising’ employees
BONUS SESSION
14.25 Bonus Session; Reserved For Exclusive Conference Partner
Speaker to be announced, please check the website for updates.
ENGAGING LEADERS & MANAGERS
14.40 Empower & Encourage Senior Leaders & Managers To Develop & Establish New & Innovative Leadership Styles Which Maximise Two-Way Conversations, Engage Employees & Showcase Bottom-Line Results
- Explore how leadership styles have changed in accordance with the shift to hybrid working models and how can you develop leaders and equip them with the skillset to lead in an effective way
- (Re)build and position the role of the line manager within your organisation and explore what you can do differently to support leaders and managers in the new and flexible workforce
- Engaged leaders = engaged employees! Empower your leaders to confidently embed the vision and values of your organisation into their strategies
Andie Cobley, Head of Human Resources, Ikano Bank
CULTURE, CHANGE & DISRUPTION – Panel Discussion & Q&A
15.00 Promote A Flexible & Collaborative Culture Which Adapts To Change & Disruption, Prioritises Employee Engagement & Ultimately Increases Productivity
- Construct and embed a strong company culture built on inclusion and engagement which aligns with your organisation’s vision and values
- Tackling the culture crisis in hybrid workforces: how are company’s bringing people together and reinforcing the sense of belonging when you lose the inter-office communication?
- Learn by listening! Take note of employee feedback and measure engagement levels with robust mechanisms and methodologies to provoke a cultural shift that will strike a competitive advantage and meet strategic goals
- Holistically, how can you build an employee value proposition that is good for your people and good for your business?
Carol Frost, Chief People Officer, Metro Bank (UK)
Nathan Wallis, Chief of Staff, Wesleyan
Annie Jackson, Head of Talent Acquisition, Cleo
Hayley Bucur, Head of People Operations, Projects, Reward & Global Mobility, Wise
Simi Dubb, Director Colleague Experience & Inclusion, Metro Bank (UK)
Alberto Baltanás, Head of Internal Communications, Grupo Santander
Anne-Marie Lister, Chief People Officer, Atom Bank
Ella Norden, Head of Employer Brand and Employee Engagement, Legal and General
BONUS SESSION
15.30 Bonus Session; Reserved For Exclusive Conference Partner
Speaker to be announced, please check the website for updates.
15.50 Afternoon Refreshment Break With Informal Networking
LEARNING & DEVELOPMENT
16.20 Invest In Your People! Train & Equip Employees With An Interactive Hybrid Training Model, Ensure New-Starter Engagement & Provide Clear & Genuine Development Opportunities
- Building back better! What have we learnt from the past 2 years, and how can we make sure we don’t slip back into old ways by designing programmes which inspire next-level engagement and productivity?
- Create a virtual learning space that is full of energy! With traditional classroom training not always accessible in today’s new world, explore the most effective virtual training mediums certain to boost engagement and development
- Adaptability, resilience, empathy… explore how to best upskill your employees and leaders to bolster the employee journey and enhance engagement
- The dark side of hybrid working: examine the best communication tips and tricks which engage isolated employees to get them back on board with their development journey
Vicky Waters, Head of Talent, Careers & Development, BNP Paribas Personal Finance
MEASURING ENGAGEMENT
16.40 Invest In Your People! Train & Equip Employees With An Interactive Hybrid Training Model, Ensure New-Starter Engagement & Provide Clear & Genuine Development Opportunities
- Escape the restrictions of rigid and structured survey responses and employ effective listening strategies for a more honest and nuanced understanding of employee experience and satisfaction
- Communicate engagement results and employee feedback tangibly for FS leaders who are figure orientated to secure future buy-in and investment for continued success
- What’s next? What fresh measurement tools and metrics should you be looking out for to enhance annual or quarterly surveys and wholly understand how engaged your employees truly are?
Simon Connolly, Performance & Leadership Excellence Manager, Zurich Insurance Company Ltd
17.00 Afternoon Chair’s Closing Remarks & Close Of Conference
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