Inspiring People Engagement During Ongoing Transformation, Disruption & Change: Maximise Employee Engagement, Productivity & Purpose In Financial Services
Adapt, Regroup & Future-Proof To Embrace Digital Transformation, Build A Resilient, Change-Ready Culture Which Mobilises & Engages Distributed & Hybrid Workforces Alike, Harness Leaders & Managers, Invest In Mental Health, Wellbeing & Diversity, Measure Engagement, Prove Strategic & Bottom-Line Value & Prepare For The Future
A One-Day, Financial Services Sector Practitioner-Led Conference & Virtual Networking Event, 24th November 2021
08.30 Registration, Informal Networking & GIC Welcome
09.00 Morning Co-Chairs’ Opening Remarks
Mark McMahon, Head of Internal Communications, Wealth & Personal Banking, HSBC
Ella Norden, Head of Employer Brand, Legal & General
ENGAGEMENT IN HYBRID ENVIRONMENTS & REMOTE WORKFORCES - Q&A PANEL
09.10 From Office-Based To Remote & Everything In Between, Guarantee Engagement & Overcome Virtual Barriers To Build Supported, United & Productive Teams
- FS leaders are pushing for the return to the office in the press: how do we navigate this in our employee comms?
- How has Covid-19 impacted your physical spaces and how has this influenced your engagement strategies?
- Out of sight, out of mind: discover how to engage and onboard early talent when traditional networking activities are off limits
- Explore how to deliver a consistent and satisfying employee experience for on-site and remote teams to guard against divisions, isolation and an ‘us vs. them’ mentality
- From desperate to return to happy at home: how can you anticipate and solve problems with blended working to ensure consistent engagement and productivity?
Heather Andrews, Director of Employee Experience, Legal & General Group Plc
Richard Stanbury, Head of Employee Relations, Direct Line Group
Kirsty Bowen, Senior Manager - Colleague Communications, Coventry Building Society
Sharon Kemp, Strategic Internal Communications Manager, Bupa
Kaylee Darkins, Chief Human Resources Officer, UK & Lloyd’s Market, AXA XL
Sophie Joyce, Head of Internal Communication & Colleague Engagement, Hargreaves Lansdown
CULTURE & CHANGE CASE STUDY
09.40 Embedding A Versatile, Fluid & Responsive Culture Which Adapts To Change & Resonates With Your Workforce To Boost Engagement & Productivity As Disruption & Change Continue
- What are the building blocks for best-in-class employee engagement and an enviable culture, and how can you guarantee progress checks along the way?
- Maintain employee buy-in and engagement with empathetic and transparent communications during periods of challenge and uncertainty
- Develop a diverse culture which reflects the values and outlook of your employees to embed productivity and unlock creativity
- How can workplace policies keep up with changing circumstances and employee needs?
CULTURAL TRANSFORMATION & THE TRUE MEANING OF HIGH PERFORMANCE
10.00 Join Sandro Boeri from Deutsche Bank to discover the meaning and motivations surrounding high performance, the essential steps for cultural change and how we can measure change to build purpose driven environments.
Sandro Boeri, Head of Staff Development & Culture Assessments, Deutsche Bank
CULTURAL TRANSFORMATION & THE TRUE MEANING OF HIGH PERFORMANCE
10.20 Sustaining Employee Productivity In A Hybrid Work Environment
Organisations’ biggest concern while managing a hybrid workforce is maintaining the culture. When culture becomes fragmented and weaker, it leads to lower levels of engagement, performance and innovation. In the session, we will explore the challenges we face in supporting a hybrid workforce and how we can ensure that it’s business as usual regardless of where we physically work.
Angus Gregory, CEO, Biomni
10.50 Morning Coffee Break & Informal Networking
CULTURE, CHANGE & DISRUPTION: THOUGHT-LEADERS - Q&A PANEL
11.20 Craft A Resilient & Adaptable Financial Services Culture Which Thrives On Change, Supports Employees & Emerges Shaken But Stronger
- From bright-eyed to burnt-out: navigate the perceptions of working culture within and outside of Financial Services to decide what really needs to change Q&A
- Build a culture which strengthens your employer brand in times of disruption and makes your organisation a place people want to work
- Explore how holistic culture, employee engagement and customer strategies can be combined to paint a bigger picture of satisfaction and deliver across-the-board success
- Proactively manage ‘job-for-life’ mindsets to prepare employees for long-term change, fluid work environments and ongoing disruption as we seek a ‘new normal’
- Establish your base level of engagement during periods of change to determine immediate priorities and pain points
- How can comms be leveraged during uncertainty to win trust, drive engagement and provide direction when no one knows what lies ahead?
Cathryn Davies, Senior FS Learning Manger, Sainsbury’s Bank
Regina Shapiro, Global Cultural Development Manager, MUFG
Kasey Brown, Culture & Engagement Lead, Lloyd's
Nicola Porter, Senior HR Business Partner, Direct Line Group
Michelle Nash, Senior HR Business Partner, Global Functions, HSBC
BONUS CASE STUDY
11.35 Who do you think you are? How to use our shared and individual sense of identity to change behaviour
After bringing scientific insights to the learning industry for over a decade, Charlotte heads up our Behavourial Insights Team. Starting out as a learning designer, she went on to complete her PhD in Psychology at The University of Warwick, where she currently holds a Fellowship. Charlotte consults with our clients on how to change workplace behaviour for the better. She loves to talk about the science of learning, so feel free to get in touch for a chat if you do too!
We all act in ways which express our identity and help us fit in with our groups. Behavioural scientists often use techniques which target these predispositions when they attempt to change the behaviour of groups. In this talk, Dr. Charlotte Hills shares some simple ways you can use these insights to engage employees and encourage them to do new things.
Charlotte Hills, Behavioural Science Consultant, BestAtDigital
CULTURE & CHANGE CASE STUDY
11.50 Leverage The Digital Revolution To Transform Communications & Engagement Strategies, Boost Employee Experience & Prove The Strategic Value Of Your Communications Teams
- How can you raise employee awareness of their role in driving transformation and improve their experience of digital communications and technology?
- Explore how to support employees to adapt to digital transformation and develop new skills to prepare for future roles
- Integrate new tools and technologies into the workplace without losing the human touch
- Raise the bar: how can we best-utilise the digital tools that are transforming other industries to revolutionise engagement and communications strategies?
- The end of emails? Creatively refresh communication methods for personalised contact and invest in digital transformation to stay ahead of the curve and engage your workforce
ENGAGEMENT CASE STUDY – QUILTER
11.50 Leverage The Digital Revolution To Transform Communications & Engagement Strategies, Boost Employee Experience & Prove The Strategic Value Of Your Communications Teams
- How can you raise employee awareness of their role in driving transformation and improve their experience of digital communications and technology?
- Explore how to support employees to adapt to digital transformation and develop new skills to prepare for future roles
- Integrate new tools and technologies into the workplace without losing the human touch
- Raise the bar: how can we best-utilise the digital tools that are transforming other industries to revolutionise engagement and communications strategies?
- The end of emails? Creatively refresh communication methods for personalised contact and invest in digital transformation to stay ahead of the curve and engage your workforce
Penny Cole, People Transformation Director, Quilter
Claire Jasper, Head of Internal Communications, Quilter
ENGAGING LEADERS & MANAGERS
12.30 Top-Down To Bottom-Up, Engage Senior Leaders To Open Two-Way Conversations & Empower & Include Employees
- From director to parent: explore how leaderships styles have changed during Covid-19, spot the behavioural trends that are here to stay and how to rebuild autonomous workforces
- Finding the right pitch! Explore how senior leadership can successfully aim their communications at their target audience to ensure clear and concise reporting of complex issues
- The limit of resilience: do employees need to build resilience or are leaders asking too much of their teams in a time of overload and uncertainty?
Gemma Paterson, Head of People Development Experiences & Innovation, Legal & General
12.50 Lunch Break & Informal Networking
13.00 Informal Peer-To-Peer Breakout Discussions
A) Female Hormones - How To Work With Them To Achieve Goals
Kelly Beaumont, Head of Learning & Development, Hiscox UK
B) Financial Wellbeing
Debbie Bullock, Wellbeing Lead, Aviva
C) Employee Listening
D) Tech & Software
E) Compensation & Benefits
F) Digital Coaching & Developing Virtual Managers
G) Engagement On A Budget
H) Measuring Engagement
13.50 Afternoon Chairs’ Opening Remarks
Alison Kidd, Head of Reward & Employee Relations, Virgin Money UK PLC
14.00 Bonus Session Reserved For Exclusive Conference Partner
D&I - DOUBLE PERSPECTIVE
14.15 Foster Inclusive, Authentic & Visible Cultures Which Champion Diversity, Drive Practical Strategies & Deliver Real Results
- Inspired but overwhelmed, what are the actionable D&I strategies which can be implemented overnight and which ideas will lead to long term-cultural change?
- From Millennials and Gen-Z to mid-career and near-retirement: how can communications engage and support a demographically diverse workforce?
- Secure that buy-in! Highlight the strategic benefits to win-over hesitancy and uncertainty amongst senior leadership to ensure diversity and inclusion gets a seat at the table
- Shatter stereotypes and rethink reputations, how can we break the mould in a predominantly white, middle-aged and male sector to normalise and encourage conversations around diversity and inclusion?
- How can organisations accommodate the external news flow around D&I without being buffeted or changing strategies too quickly?
14.15 Perspective One
Colin Clements, Lead People Partner - Chief Customer Office, Coventry Building Society
14.50 Perspective Two
Fenil Khiroya, Head of Human Resources, UK, Standard Chartered Bank
BONUS SESSION
Rob Curtis ,Enterprise Consultant, Vevox
REMOTE MENTAL HEALTH & WELLBEING - Q&A PANEL
15.10 Open Conversations, Break Down Barriers & Nurture Supportive Environments To Enable Your Employees To Protect Their Mental Health In & Out Of The Office
- When overworking becomes a badge of honour, how can engagement and comms teams address employee work-life balance to boost mental health and safeguard wellbeing?
- How can line managers be better equipped to support employees struggling with mental health issues and empower their teams to be the best they can?
- Initiatives to support mental health and wellbeing where remote working continues
- With the rise of online and digital events for employees, explore how to reduce screen time whilst maintaining engagement and boosting wellbeing
Debbie Bullock, Wellbeing Lead, Aviva
Helen Walpole, HR Business Partner, MetLife
Barbara Nestor, Director of Group Culture & Internal Communications, Bank of Ireland
15.40 Afternoon Refreshment Break With Informal Networking
16.10 Bonus Session Reserved For Exclusive Conference Partner
FROM NOT LISTENING TO COMMITTED ADVOCATE
16.30 How not to cancel the DEI conversation
Join Lucy Hutchinson, Diversity, Equity & Inclusion Lead at Wise, to explore how she is building DE&I in a rapidly growing, autonomous tech environment. She'll share her practical lessons-learnt and how to build a strategy that engages employees at all levels of the Social Awareness Scale.
Lucy Hutchinson, Diversity, Equity & Inclusion Lead, Wise
LESSONS LEARNT & PREDICTIONS FOR 2022 - Q&A PANEL
16.50 Highs & Lows, Successes & Failures: What Are The Valuable Lessons Learnt From 2021 & How Can We Apply Them To Transform & Prepare For The Challenges Of 2022?
- From competitors to partners: maintain the entrepreneurial spirit and community bond that has emerged from Covid-19 to improve engagement across Financial Services
- Back to normal or rip up the rule book? Explore how Financial Services can move forward in 2022 to transform and determine future employee engagement
- Lessons learnt, predictions and disruptive thinking: how can employees be encouraged to imagine their future and empowered to realise it for next-level engagement and productivity?
- Harness the power of comms and the role of engagement from 2021 to shape the future and fuel further creation, positive disruption and long-lasting change
João Vidal Lopes, Head of Internal Communications, Santander Portugal
Claire Brenan, Senior Internal Communications Manager, Yorkshire Building Society
Francesca Hampton, Senior HR Business Partner, comparethemarket
Alberto Baltanás, Head of Internal Communications, Grupo Santander
17.20 Closing Remarks & Close Of Conference